1) You have the right to terminate the contract with the Seller, without penalty and without giving any explanation, within fourteen (14) days from the date you have received the products . In some specific cases, reported in the return policy section , you can change the elected product with another one.
2) To cancel the contract you can send to the Seller a clear statement about your decision.
The burden of properly and timely excercise the right of return, will weigh on you.
3) Once the contract has been cancelled, you must return the products to the Seller delivering them to the carrier for shipment within fourteen (14) days of service since you received the goods.
4) The expenses that will be charged on you for returning the purchased products are the shipping cost and the custom duties to return the goods to Italy, unless the Seller has expressly exempt you from such expenses.
5) The expenses to return the purchased products will be retained from you directly from the seller, which therefore releases you from any obligation towards the forwarding agent. The seller, for the payment of the refund, will retain a lump sum amount equal to the standard shipping cost of the products and the custom duties to return the goods to Italy.
6) The return right - besides compliance with the terms and conditions described before - is exercised properly if the following conditions are fully met:
the declaration to terminate the contract must be sent to the Seller within fourteen (14) days from the receipt of the goods;
The products must not have been used, worn, washed;
the label must still be attached to the products with the disposable seal, which forms part of the assets;
Products must be returned in their original packaging;
The returned products must be delivered to the shipping company within fourteen (14) days after they have been received by the customer;
products must not be damaged.
7) If the return right is exercised in the manner and time limits specified in this paragraph, the Seller shall refund the amounts paid for the purchase of the products following the conditions and terms provided.
8) The money will be refunded as soon as possible and in any event within fourteen (14) days from the date on which the goods delivered by the Seller will, once we verify the correct execution of the terms and conditions stated above.
9) If you don’t comply with the procedures and terms stated above, you will not be entitled to reimbursement of the money paid to the Seller. Within 14 days after receiving the notification e-mail of the non-acceptance of the return , you can choose to get back at your expense, the products in the state in which they were returned to the Seller, by giving notice to the Seller, according to mode that will be explained to you in that case.
10) The Seller has selected DHL as the delivery company for returning products. By using the pre-printed label attached to the package containing the product, you can return the products to the Seller, without firsthand payment of the necessary expenses. According to the return policy, this method allow the Seller to take, on your behalf, the money for returning the purchased products, freeing you from any obligation to pay towards the forwarder. This method also allows you to check, at any time, the location of each pack, freeing you from any liability in case of loss or damage of the goods during the transport.